Key Operational Achievements During the Fiscal Year Ending 30/09/2020
- Commercial credit facilities portfolio inquiry system has been launched in Ci-Net automated system.
- Launching the fraud reporting system to obtain credit facilities from banks and companies (documents under auditing process) in Ci-Net's automated system (Silver Blade), in accordance with the requirements of the Central Bank of Kuwait.
- Launching Ci-Net's new website and e-services portal (www.Cinet.com.kw), through which customers will be able to register on the Company's electronic services portal (Ci-Net E-Portal) to take advantage of the various electronic services provided thereto.
- Completing the procedures for launching Ci-Net smartphones application for operating systems iOS and Android.
- Launching interactive screens platform in Ci-Net automated system (Interactive Module), which provides a set of statistical and credit information and data for each subscriber separately, by displaying such information and data on digital screens accurately and in real time for use by the participants and competent authorities.
- Finalizing the procedures for developing Ci-Net’s information technology infrastructure were completed according to the best international standards, as well as the procedures for transferring the main and reserve system servers to new and developed sites, in accordance with the requirements of information security and safety.
- Developing a Data Center according to the best technologies and international specifications, supported by the latest digital solutions to improve business performance and raise the level of productivity, as well as to manage crises and protect the privacy, security and confidentiality of information and data.
- Developing the Subscribers Services Unit (IT Help Desk) through the use of the best technical programs that enhance the quality and efficiency of the services provided with the required accuracy and speed.
- Completing the project of installing information security and confidentiality system specialized in the management of related mobile communication devices and computers, enabling all of the Company’s staff to have secure remote access to the Company's devices, as well as the completion of the project of installing the latest information and data security and confidentiality systems specialized in information and data bases management solutions.
- Developing and activating business continuity and disaster recovery plans, in addition to setting standards and controls to improve the related outcomes, in addition to holding continuous workshops and training for Company employees on how to deal with business continuity and disaster recovery procedures, including practical exercises to simulate crisis management according to realistic scenarios.
- Completing the procedures for renewing ISO 27001-2013 Quality Certificate and applying its technical and security requirements.
- As part of the Company's efforts to enhance and increase the number of competencies and national cadres working in the Company, the percentage of national workers in Ci-Net increased to 32% of the total workforce as on 30 September 2020.
- Ci-Net continued to provide its services to subscribers during the total and partial curfew periods, which accompanied the repercussions of the spread of the new Coronavirus, along with following the guidelines and instructions of the competent authorities in the State of Kuwait. Ci-Net has provided all its services efficiently without interruption, which contributed to the subscribers providing their services to all citizens and residents, as required.
