Ci-Net Annual Report 2023 - Business Volume Development Statistics table

First: General Statistics

#	Statement	Comparative overall statistic as in
#	Statement	during the Fiscal Year Ended on 30 Sep 2022	during the Fiscal Year Ended on 30 Sep 2023	Rate of change %
1	Total number of subscribers	78 Subscribers	78 Subscribers	0
2	Ci-Net Automated System total number of users	3157 Subscribers	3359 Subscribers	6.4

Second: Consumer and Housing Loans Portfolio and Credit Cards "Individuals"

#	Statement	Comparative overall statistic as in
#	Statement	during the Fiscal Year Ended on 30 Sep 2022	during the Fiscal Year Ended on 30 Sep 2023	Rate of change %
1	Number of consumer and housing loan and credit cards “individuals” portfolio accounts	10,573,041 Accounts	11,239,034 queries	6.3
2	Number of automatic inquiries about individual customers in the consumer and housing loans and credit cards portfolio	963,985 queries	1,160,876 queries	20.4
3	Number of credit information reports for individual customers (customers’ inquiry about themselves)	42,478 individual credit report	71,995 individual credit report	69.5
4	Total number of consumer and housing loans accounts and new credit cards for individuals	589,837 Accounts	568,575 Accounts	(3.6)
5	Total number of individual data for individual customers in the portfolio of consumer loans, housing loans and credit cards	1,619,647 individuals	1,677,637 individuals	3.6
6	Total monetary value granted to “individual” customers’ credit accounts	KD 5,966,322,863/-	KD 4,270,465,033/-	(28.4)

Third: Portfolio of commercial credit facilities

#	Statement	Comparative overall statistic as in
#	Statement	during the Fiscal Year Ended on 30 Sep 2022	during the Fiscal Year Ended on 30 Sep 2023	Rate of change %
1	Total number of accounts for the commercial credit facilities portfolio	679,027 Accounts	870,631 Accounts	28.2
2	Number of automated inquiries about customers of the commercial credit facilities portfolio	17,743 queries	20,053 queries	13.0
3	Total number of credit information reports for customers of commercial credit facilities portfolio (customer queries about themselves)	289 Commercial credit report	254 Commercial credit report	(12.1)
4	Number of commercial credit portfolio customers	67,788 Borrowers	86,850 Borrowers	28.1
5	Total value of cash credit facilities granted for commercial purposes (for open accounts only)	KD 36,994,904,178/-	KD 37,759,637,972/-	2.1

Fourth: Financial

#	Statement	Comparative overall statistic as in
#	Statement	during the Fiscal Year Ended on 30 Sep 2022	during the Fiscal Year Ended on 30 Sep 2023	Rate of change %
1	Total Assets of the Company	KD 18,940,785/-	KD 21,305,151/-	12.5
2	Total Cash Revenue	KD 4,436,285/-	KD 5,231,269/-	17.9
3	Total Net Profits	KD 2,227,248/-	KD 2,681,223/-	20.4
4	Total shareholder equity	KD 17,625,394/-	KD 19,915,617/-	13
5	Distribution of dividends to shareholders	KD 342,000/-	KD 329,688/-	(3.6)
6	Board of Directors Remuneration	KD 49,000/-	KD 49,000/-

Fifth: Growth rates during the previous five years

Sixth: Customer complaints statistics

		Comparative overall statistic as in
		during the Fiscal Year Ended on 30 Sep 2022	during the Fiscal Year Ended on 30 Sep 2023	Rate of change %
1	Total number of customer complaints submitted to cinet	17 complaint	24 complaint	41
2	Resolve complaints from customers	100%	100%	0
3	The total number of customer complaints related to the processing and operation of data and information	0	0	0
4	The total number of customer complaints related to an error in the data and information contained in their credit report	14 complaint	7 complaint	(50)